We want you to be completely satisfied with your purchase from Seller Vision. If for any reason you’re unhappy with your order, we’re here to help.

 

Change of Mind Returns

If you would like to return an item, please do so within 30 days of receiving your order.

To be eligible for a refund:

• Items must be unused, in a re-saleable condition, and returned with all original components and packaging intact.

• Returns that do not meet these conditions may not be eligible for a full refund.

Once your return has been received and inspected, we’ll issue a refund to your original payment method. Please allow a few working days for the funds to appear in your account, depending on your payment provider.

 

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 30 days of receipt.
Email us at sales@seller-vision.co.uk with your order number, a brief description of the issue, and (if possible) a photo of the item. We will provide return instructions and arrange a replacement or full refund, as appropriate.

 

Items Excluded from Returns

For hygiene reasons, certain items cannot be returned once opened. These include (but are not limited to):

• Cosmetics

• Jewellery

• Toiletries

Please ensure you are happy with these items before opening or using them.

 

Return Address

All returns should be sent to the following address:

Seller Vision Ltd
Unit 20 Hawkley Brook Trading Estate
Worthington Way
Wigan
Lancashire
WN3 6XE

We recommend using a tracked service when returning items, as we cannot be held responsible for items lost in transit.