DIY Felt Christmas Tree Decorations

At Seller Vision, we aim to dispatch your order quickly and deliver it reliably – all at excellent value. Below is a breakdown of our UK delivery services, costs, and timeframes.

Standard Delivery – FREE

• Dispatch Time: Within 1 working day
• Delivery Time: Within 2 working days after dispatch
• Courier: Royal Mail, Evri or similar trusted UK service
• Tracking: May vary depending on item weight and value

Express Delivery – £4.99

• Dispatch Time: Within 1 working day
• Delivery Time: Within 1 working day after dispatch
• Ideal for: Faster delivery without the premium cost of next day
• Tracking: Included

Next Day Delivery – £6.99

• Order By: 2pm (Monday–Friday) for same-day dispatch
• Delivery Time: Next working day by 7:00pm
• Orders placed after 2pm Friday or on the weekend will be dispatched the next working day
• Fully tracked service for peace of mind

Click & Collect – FREE

• Order By: 2pm (Monday–Friday) for same-day collection
• Collection Point:
  Seller Vision Ltd
  Unit 20 Hawkley Brook Trading Estate
  Worthington Way
  Wigan, England, WN3 6XE

You will receive an email when your order is ready for collection. Please bring your confirmation email and ID when collecting.

Working Days

Our working days are Monday to Friday, excluding Saturdays, Sundays, and Bank Holidays.

Delivery timeframes apply to mainland UK addresses and should be used as a guide. If you are based in a remote area, including the Highlands, Islands, or Northern Ireland, please allow at least one extra working day for delivery.

We want you to be completely satisfied with your purchase from Seller Vision. If for any reason you’re unhappy with your order, we’re here to help.

Change of Mind Returns

If you would like to return an item, please do so within 30 days of receiving your order.

To be eligible for a refund:

• Items must be unused, in a re-saleable condition, and returned with all original components and packaging intact.

• Returns that do not meet these conditions may not be eligible for a full refund.

Once your return has been received and inspected, we’ll issue a refund to your original payment method. Please allow a few working days for the funds to appear in your account, depending on your payment provider.

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 30 days of receipt.
Email us at sales@seller-vision.co.uk with your order number, a brief description of the issue, and (if possible) a photo of the item. We will provide return instructions and arrange a replacement or full refund, as appropriate.

Items Excluded from Returns

For hygiene reasons, certain items cannot be returned once opened. These include (but are not limited to):

• Cosmetics

• Jewellery

• Toiletries

Please ensure you are happy with these items before opening or using them.

Return Address

All returns should be sent to the following address:

Seller Vision Ltd
Unit 20 Hawkley Brook Trading Estate
Worthington Way
Wigan
Lancashire
WN3 6XE

We recommend using a tracked service when returning items, as we cannot be held responsible for items lost in transit.